Shipping policy

Danish personal data policy
1. Shipping & Delivery
Crea.dk deliver your jewelery within 8 working days as all pearl jewelery is made to order, ie. bracelets are on target and are often unique. Should the item unexpectedly not be able to be shipped within the time period, you will receive a notification immediately.
The uniquely made jewelry is made by Connie Riddersholm.

The shipping supplier delivers the package to a parcel shop near your address.

2. Ordering
At Crea.dk you can order all items that are displayed on our website. Should you have questions or queries for some items that we do not show on our website, you are always welcome to contact me connie@crea.dk
When ordering unique made jewelry, delivery time may occur due to the design process. Please note that unique jewelry of your choice and color choice can not be returned.
Unique jewelry is prepaid through our webshop.
All prices on Crea.dk are incl. 25% VAT and is in Danish kroner. The prices are only valid within Denmark's borders, excl. Faroe Islands and Greenland.
Subject to typing errors.
Payment
At Crea.dk you have the opportunity to pay with the following payment cards:
- Paypal which receives various payment cards.
- Shopify Payments which supports Visa and Mastercard

No fee is charged for payment on crea.dk.
The payment system on Crea.dk encrypts all card information with the so-called SSL (Secure Socket Layer) protocol. The data you send in connection with a purchase paid for with a payment card is thus encrypted and makes you calm and secure, can shop on Crea.dk


Crea.dk can never withdraw a larger amount than what you have approved at the time of purchase.

All prices on Crea.dk are incl. VAT on delivery in Denmark.
4. Right of return/right of withdrawal (8 DAYS RETURN)
If the submitted jewelry does not live up to your expectations, you can send your order back and get your money back. However, the item must be returned without any use marks or deteriorating condition. The right of withdrawal runs from the day you received the item.
If the returned item has been impaired by the sales value, a correspondingly smaller amount corresponding to the impairment has been credited. All items that are to be returned must be returned within 5 days of receipt.
When returning, the form is filled in via the link below and attached.
You will find the form here
Returns due to cancellation are made at the buyer's own expense.
All returned goods must be sent to the address below:
Crea.dk
Egsmark Høje 11
8400 Ebeltoft


Please note that we do not accept return packages which are sent by post.
Cash on delivery and the like.

IMPORTANT:
It is not possible to return Unique personally made jewelery made to your wishes.
This is UNIKA made so that there is only one of a kind and according to your wishes and therefore approved when ordering from you.


5.Return
You must return your order to us without undue delay and no later than 5 days after receipt, you must notify us immediately upon receipt of your order that you wish to cancel your purchase. Returns due to cancellation are made at the buyer's own expense, unless otherwise agreed.
Upon return, you are responsible for the item being properly packed and you bear the risk of the item from the time of delivery of the item.
The condition of the item when you send it back:
You are liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the properties of the item and the way it works. So, you can inspect your jewelry in the same way as in a physical store.
Refund of the purchase amount:
If you regret your purchase, you will get the amount paid back when the item is received by Crea. If there has been an impairment of the item for which you are liable, this purchase amount will be deducted.

If you regret the purchase, the item must be sent to:
Crea.dk
Egsmark Høje 11
8400 Ebeltoft


What should I send back?
When returning, the form is filled in via. link below and attached.
You will find the form here

Note!
We do not accept packages sent by post. COD or packages shipped without delivery.

All specially designed jewelery is personal and there is therefore no right of withdrawal on personal designed jewelery.


6. Personally sensitive data
During your purchase, we ask for your name, address, postcode, city telephone number and email address.
This information is used exclusively for processing your order
All your information will be processed in accordance with the Personal Data Act and therefore we do not store any personal information registered on Crea.dk.
No personal information is at any time transferred, sold or made available to third parties.
All your personal information is stored securely, and is only available to trusted employees at Crea.dk.
According to the Personal Data Act, you always have the opportunity to be informed of your registered information and on the basis of any. objections, we make deletion to the extent desired
In connection with any electronic payment uses an encrypted method through our webshop system.

The shop system uses so-called cookies to control the contents of the shopping cart. If you want more information about what a cookie is, you can read more here.
We also register your IP address from which any. purchases are made. This information does not apply, but unless it is used in a possible police investigation.
The holder and the possible employees at Crea.dk have access to the information that is registered about you. The Accounting Act registered information for 5 years in addition to the accounting year, after which it is deleted.

7. Defects or defects in item
If you experience that an item is missing or contains defects, you must contact us as soon as possible. We will then send the missing item or items as soon as possible.
All specially designed jewelry is personal and therefore there is no right of withdrawal.
8. Are you in doubt?
Should you have questions or queries for some items that we do not show on our website, you are always welcome to contact us at connie@crea.dk
9. Cookies
At Crea.dk, we use cookies for the purpose of optimizing our website, its functionality and your shopping experience. You can read more about our use of cookies here
10. Personal data policy
We store your personal information securely as it is important to us. You can read more about our personal data policy here
11. Log statistics
At Crea.dk, we use log statistics, which means that a statistics system collects information that can give a statistical picture of, number of visitors, where the traffic comes from and where on the website it is left, etc.
All this is only for the purpose of optimizing your and others' future shopping experience on Crea.dk
12. General information
Crea.dk
CVR. 28255349
Address:Egsmark Høje 11, 8400 Ebeltoft
Email address:connie@crea.dk
Establishment year:2020

English:
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from crea.dk (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; spirit
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here:https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here:https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative's (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook:https://www.facebook.com/settings/?tab=ads
- Google:https://www.google.com/settings/ads/anonymous
- Bing:https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at:http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


MINORS
The Site is not intended for individuals under the age of 18.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at connie@crea.dk or by mail using the details provided below:

Crea.dk
[Re:Privacy Compliance Officer]
Crea.dk, Egsmark Høje 11, 8400 Ebeltoft, Denmark